Stewarts have a reputation for providing an excellent service to our clients and an innovative and cutting-edge approach to litigation.

Our reputation is confirmed by our top rankings within The Legal 500 and Chambers, the two leading guides to the legal profession, by the wider legal community and, most importantly, by our clients.

We make a significant investment in the development of our people through CPD professional training.

We are a Lexcel accredited practice. Lexcel is the Law Society’s practice management standard. Accreditation is only awarded to law firms who meet the highest management and customer care standards. Accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.

Complaints

When something goes wrong we need you to tell us about it. This will help us improve our standards. If you have any problem with our service, the level of fees, or the way in which we have dealt with any matter please contact the lawyer dealing with the matter in the first instance by telephone, email or by post.

We will then forward you a copy of our Complaints Handling Policy which sets out how we will investigate and deal with your complaint.

If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to an authorised alternative dispute resolution body, such as ProMediate (www.promediate.co.uk), or contact the Legal Ombudsman (PO Box 6806, Wolverhampton WV1 9WJ; UK telephone: 0300 555 0333; email: enquiries@legalombudsman.org.uk), which deals with complaints against lawyers registered in England and Wales. The time limit for referral of complaints to the Legal Ombudsman is ordinarily six months from our final response to your complaint. See www.legalombudsman.org.uk for further information. You may also raise concerns with the Solicitors Regulation Authority.