Our reputation is confirmed by our top rankings within The Legal 500 and Chambers, the two leading guides to the legal profession, by the wider legal community and, most importantly, by our clients.

We make a significant investment in the development of our people through CPD professional training.

We are a Lexcel accredited practice. Lexcel is the Law Society’s practice management standard. Accreditation is only awarded to law firms who meet the highest management and customer care standards. Accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.

Complaints

When something goes wrong we need you to tell us about it. This will help us improve our standards. If you have any problem with our service, the level of fees, or the way in which we have dealt with any matter please contact the lawyer dealing with the matter in the first instance by telephone, email or by post.

Our complaints procedure for clients is available here.

If you are not a current or former client and wish to raise a concern please use the Contact form to get in touch.

If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to an authorised alternative dispute resolution body, such as ProMediate (www.promediate.co.uk).

If we are not able to resolve your complaint through our complaints process or through mediation, you may be able to refer the matter to the Legal Ombudsman. Usually, the Legal Ombudsman will expect you to have set out your complaints to the firm and to have completed our complaints process before referring a matter to them. If, having done so, you wish to refer your complaint to the Legal Ombudsman, you must do so within six months of our final response to your complaint. The Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. You can find out more about and contact the Legal Ombudsman by visiting www.legalombudsman.org.uk or on 0300 555 0333 or by email on enquiries@legalombudsman.org.uk  or by post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.

You may also raise concerns with the Solicitors Regulation Authority.