Our reputation is confirmed by our top rankings within The Legal 500 and Chambers, the two leading guides to the legal profession, by the wider legal community and, most importantly, by our clients.

We make a significant investment in the development of our people through CPD professional training.

We are a Lexcel accredited practice. Lexcel is the Law Society’s practice management standard. Accreditation is only awarded to law firms who meet the highest management and customer care standards. Accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.

Complaints

When something goes wrong we need you to tell us about it. This will help us improve the quality of our services.

Our Complaints Handling Procedure for clients is available here. If you have any problem with our service, the level of our fees, or with the way in which we have dealt with any matter, please in the first instance contact the lawyer dealing with the matter or their head of department. You can do this by telephone, e-mail or by post. If, for any reason, you feel unable to raise your complaint either with the lawyer responsible for your case or their head of department, you may do so by emailing complaints@stewartslaw.com.

If you are not a current or former client and wish to raise a concern please use the Contact form to get in touch.

If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to an authorised independent Alternative Dispute Resolution body, such as ProMediate (www.promediate.co.uk).

If we are not able to resolve your complaint through our complaints process or through independent Alternative Dispute Resolution, you may be able to refer the matter to the Legal Ombudsman. The Legal Ombudsman is an independent service set up by parliament to help resolve disputes between consumers (like our clients) and legal service providers (like us). Further information about the process for making a complaint to the Legal Ombudsman can be found in our Complaints Handling Procedure.

You may also raise concerns with the Solicitors Regulation Authority.